Company Profile
The teams, values and operating model behind TrueNorthUSALogisticsLLC.
One Company, One Operation
TrueNorthUSALogisticsLLC is a direct logistics call center and customer communication company headquartered at 333 E Main St, Louisville, KY 40202, USA.
We organize our people into focused communication teams — customer support, dispatch communication, quality and reporting, and workforce coordination — all managed under one operations leadership.
Clients work with a named operations contact, a defined escalation path, and reporting that reflects what actually happened on the floor.
Team & Workforce
In-house teams, coordinated coverage, and clear ownership of every conversation.
Customer Support Teams
Inbound and outbound communicators handling customer inquiries, status questions and follow-ups.
Dispatch Communication Teams
Dedicated communicators bridging customers, drivers and dispatch desks.
Quality & Reporting Teams
Quality scoring, coaching support, and the reporting stack clients review with us.
Workforce Coordination
Scheduling, coverage planning, training paths and shift coordination across programs.
Keep Your Logistics Communication Moving
Connect with TrueNorthUSALogisticsLLC to discuss your customer communication and logistics support requirements.