Data Governance &
Information Security

TrueNorth USA Logistics LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal, business, and transport data. This Privacy Policy outlines how we collect, use, store, share, and protect information when you visit our website, access our customer portal, or utilize our FTL, LTL, specialized hauling, and supply chain brokerage services.

By using our website, digital solutions, or physical logistics networks, you agree to the collection and use of information in accordance with this policy. If you disagree with any terms, please discontinue use of our web systems and logistics portals.

We collect information to provide, coordinate, and optimize freight transportation and logistics management services. This information falls into three broad categories:

• Voluntary Submissions: Information provided when you request a custom quote, submit a contact form, speak to dispatch, register an account, or complete commercial profile registrations.
• Operational Dispatch Data: Details generated during active linehaul, warehouse management, drayage coordination, or order fulfillment.
• Automated Logging: Technical, system, and device metrics generated during interaction with our website and dashboard servers.

Since we primarily operate as a B2B enterprise carrier orchestrator, we collect business-specific details to establish active credit lanes, comply with transport regulatory agencies, and execute load scheduling:

• Corporate entity names, trade aliases, and standard tax identification numbers (EIN/VAT).
• Carrier DOT numbers, operating authority records (MC/MX numbers), and insurance verification logs.
• Business billing coordinates, purchase order records, and bank credit authorization histories.

To efficiently move and monitor freight transactions, we collect and manage operational details specific to individual consignments and transport routes:

• Pickup and delivery coordinates, contact details of loading docks, and facility coordinators.
• Consignment properties including cargo weight, total dimensions, temperature guidelines, and product descriptions.
• Real-time geo-coordinates, transit logs, trailer seals, and digital proof-of-delivery (POD) documents.

We employ standard HTTP cookies, web storage technologies, and digital tracking pixels to store layout settings, secure system logging sessions, and remember user portal preferences.

You can adjust your web browser's tracking parameters to disable cookie generation or alert you when cookies are being delivered. If you choose to decline our functional system cookies, some operational elements within our dynamic client portals may function with reduced optimization.

We leverage analytical technologies, such as Google Analytics, to monitor how visitors navigate and interact with our informational domains and dashboard utilities. These services collect anonymous device identifiers, IP addresses, click paths, and session durations.

We analyze this telemetry strictly to evaluate loading speeds, optimize user interface components, and gauge marketing campaign impact. This analytical data remains aggregated and is not linked directly to your active shipping records.

We communicate with clients, partner carriers, and drivers through several channels to guarantee smooth shipping execution:

• Transactional Notifications: Electronic emails and cellular SMS alerts providing load dispatch instructions, estimated arrival times, and border clearance confirmations.
• Service Updates: Periodic alerts concerning major weather events, route disruptions, seasonal load adjustments, or corporate infrastructure improvements.

We do not lease or sell database records to marketing firms. To coordinate freight actions, we share data with specific, trusted logistics partners:

• Vetted motor carriers, owner-operators, and dispatch desks assigned to carry out specific shipments.
• Cloud-based technology vendors hosting our central database, EDI connections, and dashboard frameworks.
• Government port authorities, cross-border customs agents, and Department of Transportation inspection hubs.

We implement industry-standard physical, technical, and administrative controls to protect database archives. All internet-facing portal traffic is encrypted using SSL/TLS data pipelines, and internal file storage configurations restrict visibility strictly to authenticated employees on a need-to-know basis.

While we utilize modern security practices to preserve data integrity, no electronic transmission over the public internet or virtual database system can be guaranteed as completely invulnerable. In the event of a documented system compromise, we will notify affected business clients in compliance with local regulatory standards.

We retain business documents, transport logs, and tracking metrics only for as long as necessary to fulfill active logistics contracts, maintain accurate billing ledgers, or satisfy applicable state, federal, and FMCSA safety audit records.

When stored files are no longer required under contract or statutory records guidelines, we completely delete or anonymize the database structures to ensure they can no longer be associated with individual users or client profiles.

Depending on your regional jurisdiction (such as California under the CCPA/CPRA, or various other state frameworks), you may retain certain choices regarding your data resources:

• The Right to Access: You can request detailed catalogs displaying what data categories we have recorded about your business or personal identity.
• The Right to Correction: You can submit requests to update obsolete mailing addresses, incorrect contact phone numbers, or invalid corporate tax registration identifiers.
• The Right to Deletion: You can request that we purge personal and corporate account files, subject to regulatory retention obligations.

Our websites, digital freight portals, and transportation management tools are developed exclusively for commercial B2B operations and are not intended for or directed toward individuals under the age of 18.

We do not intentionally or knowingly collect, store, or process personal data from children under the age of 13. If we discover that a minor under 13 has inadvertently registered an account or provided identifying metrics, we will delete those files from our database logs.

TrueNorth USA Logistics LLC operates primarily in the United States and manages transport corridors that cross international borders, including Canada. Database files are stored and processed on servers located in the United States.

By accessing our networks from outside the United States, you recognize that your data may be transferred to and governed under United States jurisdiction, which may have data protection standards different from your domestic laws.

We reserve the right to revise or adjust this Privacy Policy at any time to reflect changing regulatory requirements, advancements in security architectures, or procedural updates in our transport operations.

When material updates are implemented, we will revise the "Last Updated" timestamp at the top of this document. We encourage our clients and logistics partners to periodically review this page to remain informed about our data protection standards.

To submit compliance queries, request record updates, or exercise specific user privacy options, please reach out to our team using the following details: