1. Introduction & Scope
Welcome to TrueNorthUSALogisticsLLC. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and VoIP call center services.
By using our services, you agree to the practices described in this policy.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
2. Information We Collect
📌 Personal Information
• Full name
• Email address
• Phone number
• Company name
💻 Usage & Technical Information
• IP address
• Browser type and version
• Device and browser telemetry
• Cookies and tracking data
🎙️ Call & Communication Data
• VoIP call logs and metadata
• Call recordings (subject to notice/consent)
• Chat messages and email communications
• Customer support tickets and inquiries
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our VoIP services
- Offer reliable customer support and resolve technical disputes
- Process secure transactions, billing, and manage accounts
- Send system updates, security alerts, and service notifications
- Optimize website navigation and overall user experience
- Send relevant promotional communications (subject to your opt-in preferences)
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share necessary data with trusted third-party service providers (such as infrastructure hosts, billing platforms, and telecommunication carriers) to operate our platform, or when legally compelled to protect our users, comply with judicial proceedings, or satisfy national security requirements.
5. Data Security Measures
We implement robust administrative, technical, and physical security measures including end-to-end data encryption in transit, secure storage databases, restricted internal access controls, and routine system vulnerability audits to safeguard your personal information against accidental loss or unauthorized access.
6. Cookies & Tracking Technologies
We use cookies, web beacons, and persistent identifiers to optimize web traffic, understand how you interact with our content, manage active portal sessions, and retain custom user interface preferences. You can adjust your cookie permissions and tracking choices at any time through your specific browser software configurations.
7. Your Rights (GDPR, CCPA, etc.)
Depending on your geographical location, you are granted specific protections under regional privacy regulations (such as GDPR in Europe or CCPA/CPRA in California). You have the right to:
8. Data Retention
We retain your information only as long as necessary to fulfill the operational purposes detailed in this policy, maintain active customer accounts, or remain in compliance with legal, financial, and telephony record-keeping obligations.
9. International Transfers
Our global VoIP services utilize systems that process data across international borders. We ensure that your information is transferred with appropriate safeguards in place, such as Standard Contractual Clauses (SCCs), to guarantee an equivalent level of security.
10. Changes to this Policy
We periodically update this Privacy Policy to reflect modifications in our data handling operations or legal frameworks. We will notify you of any structural updates by publishing the newly revised document here with an updated "Last Modified" status.
11. Contact Us for Privacy Concerns
✉️ Email: info@truenorthllc.com
📞 Phone: +12092660368
📍 Address: 333 E Main St, Louisville, KY 40202